Privacy Policy

1. Introduction

Wela Mongkol ("we", "our", "us") is a watch repair workshop located at 88 Sukhumvit Soi 24, Khlong Tan, Bangkok 10110, Thailand. We are committed to handling the personal information you share with us carefully and responsibly.

This Privacy Policy describes what personal data we collect, why we collect it, how it is used, and the choices available to you. If you have any questions, you are welcome to contact us at any time using the details provided at the end of this document.

2. Personal Data We Collect

Information you provide directly

• Your name and contact details (phone number and email address) submitted via our enquiry form
• Any description of your timepiece or repair requirements you include in your message

Information collected automatically

• Browser type, device type, and operating system
• Pages visited on our website and time spent on each page
• Referring website address
• IP address (anonymised where possible)

Legal basis for processing

• Consent — when you submit our contact form
• Legitimate interest — to understand how visitors use our website and improve our services
• Contractual necessity — to communicate with you about a service enquiry you have initiated

Data retention

Enquiry records are retained for up to 24 months from your last contact with us. Website analytics data is retained for up to 14 months. You may request earlier deletion at any time.

3. How We Use Your Data

• To respond to your enquiry and discuss your watch repair needs
• To schedule appointments and provide written condition reports
• To communicate updates regarding your repair
• To improve our website and understand which information is most useful to visitors
• To comply with applicable Thai and international legal obligations

We do not use your personal data for unsolicited marketing communications. If you ask to be kept informed of our services, we will retain your contact details for that purpose only, and you may withdraw this at any time.

4. Data Sharing with Third Parties

We do not sell, rent, or trade your personal information. We may share limited data with the following trusted service providers, solely to operate our website and communicate with you:

• Website hosting provider — to store and serve our website
• Email service provider — to deliver enquiry notifications
• Analytics platforms (e.g. Google Analytics) — to understand website usage in anonymised aggregate form

All third-party providers we work with are required to handle your data in accordance with applicable privacy legislation.

5. Data Protection Measures

• Data transmitted through our website is encrypted via HTTPS/TLS
• Access to personal data is restricted to team members who need it to respond to your enquiry
• We maintain secure email and internal systems with access controls in place
• In the unlikely event of a data breach affecting your rights, we will notify you and the relevant supervisory authority without undue delay

6. Cookies

Our website uses cookies to function correctly and to understand how it is used. You can manage your cookie preferences at any time through the cookie banner when you first visit our site, or by visiting our Cookie Policy page.

• Essential cookies — required for basic website functionality; cannot be disabled
• Analytics cookies — help us understand visitor behaviour in aggregate
• Preference cookies — remember your choices to improve your experience

7. Your Rights

Under the Personal Data Protection Act B.E. 2562 (Thailand's PDPA) and applicable international frameworks, you have the following rights regarding your personal data:

• Right of access — to request a copy of the personal data we hold about you
• Right to rectification — to ask us to correct inaccurate or incomplete data
• Right to erasure — to request deletion of your data where there is no overriding legal reason to retain it
• Right to data portability — to receive your data in a structured, machine-readable format
• Right to object — to object to processing based on legitimate interest
• Right to withdraw consent — at any time, without affecting the lawfulness of prior processing

To exercise any of these rights, please write to us at [email protected]. We will respond within 30 days.

8. Third-Party Links

Our website may contain links to external websites for your convenience. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

9. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe a minor has submitted data to us, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any material changes will be noted at the top of this page with a revised "Last Updated" date. Continued use of our website after such changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding your personal data, please reach out: